FAQ
What are SEESE’s US shipping and return terms?
SEESE US orders ship from its US West Coast warehouse, with processing and dispatch within 2 business days after payment confirmation. Delivery is estimated at 3-7 business days after dispatch; business days are Monday through Friday. Free standard shipping on all US orders, with no minimum purchase required. Express shipping is optional and costs $19.90; available options and delivery estimates are shown at checkout. Returns are accepted within 30 days of delivery for unused items in original packaging.
| US order term | Policy |
|---|---|
| Processing and dispatch | Within 2 business days after payment confirmation |
| Estimated delivery | 3-7 business days after dispatch; Monday through Friday business days. This is not a guaranteed arrival date. |
| Shipping charge | Free standard shipping on all US orders, with no minimum purchase required. Express shipping is optional and costs $19.90; available options and delivery estimates are shown at checkout. |
| Return window and condition | Within 30 days of delivery; unused and in original packaging |
| Non-quality return shipping | Customer arranges and pays return shipping |
| Quality issues, incorrect items or transit damage | SEESE covers return shipping; contact support for review and instructions |
Carrier conditions, weather and other events outside our control can affect delivery. Contact SEESE before returning an item and wait for the return instructions and approved address. These terms describe US orders placed on seese.com; marketplace orders follow the process shown for that purchase.
Sources: SEESE Shipping Policy and SEESE Returns & Refunds policy. Contact order support with your order number for a delivery or return question.
Where can I find tracking information?
If tracking was provided, use the link in your shipment notification. Include your order number when asking about a delivery.
HOW DO I CHOOSE THE RIGHT TOOL?
Start with the job you need to do. Compare intended use, key specifications, included accessories, and availability on each product page before ordering.
For model and task selection, start with one of these guides:
- cleaning tool selection guide
- battery compatibility checklist
- mini chainsaw feature comparison
- electric scissors material checklist
WHERE CAN I FIND THE PRODUCT SPECIFICATIONS?
Open the product page and review the description, specifications, variant details, and package contents. If a detail is not listed, contact SEESE before ordering.
WHAT IS INCLUDED IN THE PACKAGE?
Contents vary by model. Check the exact in-box list for batteries, chargers, nozzles, blades, sockets, attachments, cases, and other accessories.
HOW SHOULD I CHARGE AND STORE A CORDLESS TOOL?
Use only the compatible battery and charger listed for the model. Follow the included manual for charging, storage, operating temperature, and care, and do not use damaged power accessories.
ARE ACCESSORIES AND BATTERIES INTERCHANGEABLE?
Only use combinations identified as compatible for your exact model. Visit Battery & Accessory Help, or send us both model numbers before choosing an accessory.
CAN I CANCEL MY ORDER OR CHANGE THE ADDRESS?
Contact us as soon as possible with your order number and the change you need. We will check the processing and shipment status. A request does not confirm cancellation or an address change; an order already being prepared or shipped may not be changeable. Wait for our confirmation.
MY TRACKING HAS STOPPED UPDATING. WHAT SHOULD I DO?
Open the tracking link in your shipment notification and note the latest scan and date. A label-created status does not by itself mean the carrier has collected the parcel. If tracking appears stalled or the expected delivery window has passed, send us your order number and tracking number so we can check the shipment.
TRACKING SAYS DELIVERED, BUT I CANNOT FIND MY PARCEL.
Check the delivery address on your order and any delivery photo or location shown by the carrier. Check with household members or your building reception. If you still cannot locate the parcel, contact us with your order and tracking numbers and tell us what you have checked so we can investigate.
WHAT IF MY ITEM IS DAMAGED, INCORRECT, OR MISSING PARTS?
Report the issue with your order number, exact model, and a description of what arrived or is missing. Keep the packaging and any available photos of the item, package, and label. We may ask for photos or a short video to understand the problem. Do not use a visibly damaged tool, battery, or charger.
After review, we will explain the available next steps, which may include product guidance, a replacement item or part, or a return/refund under the applicable policy.
WHAT IF MY TOOL DOES NOT WORK AS EXPECTED?
Check the instructions for your exact model and the listed compatible accessories. Tell product support what happens, when the issue started, and any checks you have already made. A short video can help if it can be recorded safely. Do not dismantle the tool or keep operating it if it appears unsafe.
For questions about performance, such as airflow, pressure, or magnetic strength, include the task and setup. We will first check whether guidance or a different resolution is appropriate; sending the same item again may not solve a performance mismatch.
HOW DO REPLACEMENTS AND MISSING-PART SHIPMENTS WORK?
Contact support first so we can confirm the issue, the required item or part, and availability. We will agree the next step with you before arranging a replacement and confirm the delivery details when needed. A replacement is not automatically approved when a request is submitted.
If you are checking an agreed replacement, reply in the same support conversation with your original order number. Use the replacement tracking information when provided. Tell us about any existing refund request so the resolution can be coordinated.
HOW CAN I CHECK AN APPROVED REFUND?
Reply in your existing support conversation with your order number and refund confirmation, if available. Approved refunds are issued to the original payment method when possible; the time to appear depends on the payment provider and bank. See the Returns & Refunds policy.
HOW CAN I REQUEST A PRODUCT MANUAL?
Request a manual or product guidance and include the exact model shown on your tool or packaging. We will use that information to check which materials are available for your model.
WHO CAN HELP WITH A PRODUCT OR WARRANTY QUESTION?
Contact product support with your model, purchase date, place of purchase, and order number if available. Ask us to confirm any warranty terms that apply to your exact product and purchase. Warranty coverage is separate from the returns process.
I BOUGHT SEESE THROUGH TIKTOK SHOP. WHERE SHOULD I REQUEST HELP?
For a TikTok Shop order, use the order details and support or return options in TikTok Shop. Include that platform order number when contacting SEESE about the product. Marketplace cancellation, return, and dispute processes follow the rules shown for that purchase; they are separate from orders placed on the SEESE website.
How does the $3 email subscription offer work?
Subscribe to SEESE emails on seese.com to receive a $3 discount with no minimum purchase requirement. Free standard shipping applies to all US orders, including orders using this discount, with no minimum purchase required.